Complaints

Complaints

Items shall not be returned

Custom-made medals and trophies shall not be returned. If the Goods will be damaged during delivery or are not in conformity with the contract, the buyer has right to complain.

 

Damages during delivery

When you receive your order, please check the condition of the products. In case of any damages you shall draw up a written record in the presence of freight forwarder. On the basis of written document a complaint shall be considered. Please, inform us about it: + 48 500 488 892. The scan of the written record send us on: complaints@modernforms.eu

 

Defects of the Goods

If it turns our that the product has hidden defects, send us a complaint form including an invalid product to:
MODERN FORMS Sp. z o.o.
Dobrzechów 446B
38-100 Strzyżów

Contact us by telephone + 48 502 658 919 or via email complaints@modernforms.eu

The proof of purchase essential to submit a complaint is an invoice.