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Production of medals

F.A.Q.

COMPLAINTSDELIVERYGRAPHIC DESIGNSORDERSPAYMENTSPRODUCTSRETURNS

COMPLAINTS

In case of any damages or if you receive a medal different from the confirmed design, call us as soon as possible. We are at your disposal and we will find a satisfying solution.

All necessary information about complaint processing you will find https://medals24.com/complaints/

DELIVERY

Yes, we send the medals in Poland and abroad.

We are using the services of a courier company. In case of large orders we offer special shipping.

No, we don’t. We send them only on working days.

We are using the services of a courier company. In case of large orders we offer special shipping.

Yes, you can during office hours (from Monday to Friday – 8:00 am – 4:00 pm). We are located in: Dobrzechów 446b, 38-100 Strzyżów, Poland.

The cost of the shipping is priced individually.

Time of delivery depends on the country. Usually it takes about 3-5 working days (when a parcel leaves our company). Once your order is sent, you will receive a tracking number.

GRAPHIC DESIGNS

Can I modify a design?

If you order less than 100 pieces of medals, there is an additional fee that amounts to 10 GBP/15 € . For any order of 100 pieces or more, we offer FREE graphics. Please, note that there are only 3 free remarks. More remarks are payable – 10 GBP each/ 15 €.

Yes, you can. Please, send us vector files. Adobe Illustrator or CorelDRAW (up to X6 version) are preferable.

The number of colors is unlimited and does not influence the final price.

Our specialized team of graphic designers will prepare your dream design. If you have an initial idea, send us information about your medal, such as drawing, photograph and description as well as text, logos etc. Check how we are creating designs

Check also out youtube channel

ORDERS

You will receive an offer / answer within 1 working day.

Yes, invoices are sent along with the order (otherwise, you don’t want to).

Any changes can be made until the order is not the production department. 

When the medals are in the production you can only order bigger quantity of medals.

Once you confirm the graphic design, you cannot cancel the order.

For any order of 100 pieces or more, we offer FREE graphic design and manufacturing preparation, therefore you save up to 80 GBP/100 €! In case of large orders, discounts are given individually. If you are planning to place more orders for your events, inform us about it! It will influence the price of the products.

Express order fulfillments are more expensive. Price quote is provided individually as it depends on many factors (quantity and time of shipping). We do not have any specific requirements.

There is a possibility of express order fulfillment.

We prepare graphic designs within 1-2 working days. Once you confirm the graphic design, we fulfill the order within 7 working days (in case of more complex orders or several thousand products, the terms are given individually). The time of order fulfillment can be sped up if you work in close collaboration with us during preparation of a graphic design (regular contact, precise identification and defining of your needs, specific indications, specific text, logo – information that should appear on the medal etc.)

There is no minimum order quantity required. You can order even one medal.

There are 2 steps: quotation and order.

In order to receive a price quote, please provide the following information:

  • Contact details (e-mail, phone no.),
  • Size of the order (the quantity of medals),
  • Information about the medals (description, photo, or drawing) and any graphic elements you want to incorporate (such as text, logotypes, photos, names, etc.),
  • Additional elements (ribbons, lanyards, boxes, etc.)

Once we receive this information, you will receive the price quote within 1 working day. Once you approve the price, the graphic design will be sent within 24 hours*

While placing an order, please provide the data of the buyers/payer (full name, address, VAT identification number).

Once you confirm the graphic design and make a down payment, we start the production process.

*production time is determined by the complexity of the design and the quantity of products requested.

An order should be placed by email: contact@modernforms.eu or telephone +48 798 873 873

PAYMENTS

We accept bank transfers and payment in cash at the office of the  company.

In case of PLN:

PLN: 83 1140 1225 0000 4095 9900 1001 SWIFT: BREXPLPWXXX

MODERN FORMS Sp. z o.o. 

Dobrzechów 446B, 38-100 Strzyżów

 

In case of GBP:

PL29 1140 1225 0000 4095 9900 1003 SWIFT: BREXPLPWXXX

MODERN FORMS Sp. z o.o. 

Dobrzechów 446B, 38-100 Strzyżów

 

In case of EURO:

PL56 1140 1225 0000 4095 9900 1002 SWIFT: BREXPLPWXXX

MODERN FORMS Sp. z o.o. 

Dobrzechów 446B, 38-100 Strzyżów

 

In case of USD:

PL02 1140 1225 0000 4095 9900 1004 SWIFT: BREXPLPWXXX

MODERN FORMS Sp. z o.o. 

Dobrzechów 446B, 38-100 Strzyżów

We do not offer such payment method.

There is such a possibility. If you order in our company at least 3 times, we can talk about individual payment terms. The first three orders must be fully paid before we start the production process.

In which currencies can I pay?

Please, make the down payment using the following information:

In case of GBP:
PL29 1140 1225 0000 4095 9900 1003 SWIFT: BREXPLPWXXX
MODERN FORMS Sp. z o.o. Dobrzechów 446B, 38-100 Strzyżów
In case of EURO:
PL56 1140 1225 0000 4095 9900 1002 SWIFT: BREXPLPWXXX
MODERN FORMS Sp. z o.o. Dobrzechów 446B, 38-100 Strzyżów
In case of USD:
PL02 1140 1225 0000 4095 9900 1004 SWIFT: BREXPLPWXXX
MODERN FORMS Sp. z o.o. Dobrzechów 446B, 38-100 Strzyżów

There is need to make full down payment.

PRODUCTS

The medals are made out of steel (black, stainless, mirror), plexiglass, engraving laminate, and plywood. All of the materials can be freely combined.

Yes, in our offer we have one-coloured ribbons – width 25 mm and personalized printed ribbons – width from 10 mm to 40 mm – we can put any text, logo etc.

MOQ is 55 pieces.

No, we do not recourse to subcontracting. We produce in our production department. Find out more why it is so beneficial https://medals24.com/polish-producer-of-modern-medals/

Yes, we can send you samples of medals. In order to receive them, please write an email with a title: SAMPLE ORDERING, and provide delivery address in the message including telephone number.

Yes. You can also check online catalog:

https://themodernforms.com/our-brand/product-catalogues/

 

If you want to receive a paper version, please send us an email with a title: CATALOG ORDERING, and provide delivery address in the message including telephone number.

An initial quotation can be provided during the telephone conversation. However, the final pricing is provided and confirmed by an email and this is the preferred form of contact.

Size and shape have an impact on the final price. Irregularly shaped medals with lots of openworks/cutouts are more expensive than medals with flatter printing.

Size and shape have an impact on the final price. Irregularly shaped medals with lots of openworks/cutouts are more expensive than medals with flatter printing.

We are also offering original trophies and cups: https://awards-trophies.eu/ as well as modern bottle openers https://themodernforms.com/sport/offer/openers/ and also sets of awards https://themodernforms.com/occasional/offer/sets/

Medals made of metal are decorated with UV printing – full color. Other medals made of plexiglass, laminate or plywood can be engraved as well.

Yes, each medal can be customized.

In order to guarantee the best quality, those elements should be sent in a high resolution or vector file.

We have in our offer sublimated ribbons for one side or even both-sides

Our medals can come with a neck ribbon. We offer satin ribbons with a width of 25 mm and sublimated ribbon (customised) – width: 10 mm – 40 mm. In case of the sublimated ribbons, there is possibility to print any logotype, graphic element etc. The minimum order quantity is 55 pieces.

We do not have stock medals. Each of our products is custom-made. You can inspire by our past-products: https://socialhub.modernforms.eu/

We do not have in our offer diecast or pressed medals. The production of all our medals is based on a patented and modern technology of spatial texturing https://medals24.com/

Yes, we produce personalized medals in many ways. More information you may find in our mini guide personalization in many ways.

We have the biggest online gallery of medals. You can see our medals on: https://socialhub.modernforms.eu/products/medals

You can inspire, pick the chosen medals, and we will adapt it to your needs. Here you may find the instruction, how to use the gallery: https://medals24.com/remarkable-medals-for-runners-some-inspiration-for-a-new-season/

If you want to check the quality and visual effect, you can order a prototype. For orders of 1000 pieces or more, you will receive a free prototype. For the smaller orders, the costs will be influenced by the complexity of the design and the quantity.

We do not use any molds. You may read more about our patented and modern technology here:

Additional costs include manufacturing preparation. For the order of less than 100 pcs. – 80GBP/100 €, and for more than 100 pcs. – FREE OF CHARGE.

RETURNS

Given that the medals are customized and personalized, they cannot be returned or exchanged – according to the relevant regulatory requirements https://medals24.com/regulations/